Hiring New Leasing Staff? Look for Someone Who Talks to Strangers

“Do you talk to strangers?”  Asking a leasing candidate about a conversation with a stranger is a good starting point to understand how easily they can connect. The answer to this question from a prospective leasing consultant may give you some insight into their character and personality.  Interview questions for an individual that has not leased before can be challenging. Closing techniques, demonstrating an apartment, property tours and using a software application are skills that can be taught.  Skills that can be developed through training.  At the time of the interview, making the decision to hire involves anticipating if a new leasing consultant is going to be able to quickly connect with a prospect.  They must be able to create rapport, and start building a relationship. Hiring For the Wrong Reasons All too often, a manager will offer the recommendation, “I liked them, he/she seemed quiet, but once they understand the information and the industry.  I think we should hire them.  I’m sure they’ll be fine.” Sixty days later, we wonder why the individual doesn’t seem more confident.   Their closing ratio isn’t increasing.   Regardless of training and strong traffic on the phone and coming through the door. Quiet people, are for the most